„When no one can understand the vagaries of a situation in a changing, complex environment then the only thing to do is try out new things based on our best judgement and then watch, learn, and keep trying new practices.“
„As learning professionals, our job is to understand our organization or client’s situation and look outside to see what others are doing. We have to try things out and see how they work. If we wait for the best practices, we will be too late. This is life in perpetual beta.“